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How We Handle Your Information

We collect what we need to run your account, process bKash, Nagad and Rocket deposits, verify withdrawals and keep the platform secure.

Account registration dataPayment wallet detailsDevice & session logsWithdrawal verification recordsCookie & tracking preferences
199bet How We Handle Your Information
DATA SECURITY

How We Protect Your Information

We use SSL encryption for every page and API call, so account credentials, wallet details and session tokens travel in cipher text between your device and our servers. Payment processor integrations with bKash, Nagad and Rocket operate through secure APIs that never expose your full wallet PIN or OTP to our systems. Account passwords are hashed with a one-way algorithm, meaning even our administrators cannot reverse them to plain text. Session logs and transaction records are stored in access-controlled databases with role-based permissions, and backups are encrypted at rest.

Encryption in Transit

Every page load, login attempt and deposit request travels over HTTPS with TLS 1.2 or higher. Payment wallet tokens are never transmitted in plain text, and session cookies are marked secure so they cannot be intercepted over unencrypted connections.

Cookie Management

Essential cookies keep you logged in and remember your language choice; analytics cookies count page views and measure game popularity. You can block non-essential cookies through your browser settings without losing access to core account functions or the lobby.

Account Access Control

Each login generates a time-stamped session record that includes your IP address and device fingerprint. If we detect a login from a new device or location, we send an OTP to your registered mobile number before granting access to deposit…

Data Deletion Rights

You can request full account deletion at any time through the Privacy & Data section in your dashboard or by contacting support. We will remove your personal data within thirty days, retaining only anonymised transaction summaries required by financial regulation.

PRIVACY QUESTIONS

How to Reach Us About Your Data

If you want to see what personal information we hold, request a correction, ask us to delete your account or withdraw marketing consent, contact our support team through any of the channels below. We aim to respond within five business days and will guide you through the verification steps needed to confirm your identity before releasing or changing account data.

Live Chat Open the chat widget at the bottom right of any page and select Privacy Inquiry from the topic menu. An agent will ask for your registered mobile number and account email to verify your identity before discussing your data request.
Email Support Send your request to support@199bet with the subject line Data Access Request or Account Deletion. Include your registered mobile number and the email you used during sign-up so we can match the inquiry to your account records.
Account Settings Log in, tap your profile icon at the top right, then choose Privacy & Data. From there you can download a copy of your account information, turn off marketing emails or submit a deletion request directly through the dashboard.

Privacy Policy Answers

We ask for your mobile number, email address and a password during registration. When you make your first deposit via bKash, Nagad or Rocket, we record your wallet handle and the transaction timestamp to process the payment and meet local record-keeping rules.

We share transaction details with payment processors to complete bKash, Nagad and Rocket deposits, and we pass session tokens to game providers so they can load your balance and bet history. We do not sell or rent your personal information to advertisers or data brokers.

Active accounts retain full transaction history and session logs indefinitely. If your account remains inactive for two years, we archive non-essential data and purge marketing preferences. Financial records are kept for the minimum period required by local regulation before anonymisation.

Yes. Log in, go to Privacy & Data in your account settings and click Download My Information. We will generate a file containing your registration details, deposit and withdrawal records, session logs and marketing preferences within forty-eight hours.

Click the Unsubscribe link at the bottom of any promotional email, or log in and toggle off marketing consent in your account settings. You will still receive transactional messages about deposits, withdrawals and security alerts even after opting out of promotions.

Once you submit a deletion request through your dashboard or support, we close your account within thirty days and remove your personal data. Anonymised transaction summaries are retained for the period required by financial regulation, but your name, mobile number and email are permanently erased.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.